Process Issues We Solve

  • Too many exceptions
  • Lack of visibility into staff work
  • Inconsistency
  • Poor teamwork
  • Procedures not completed on time/correctly
  • Policies not followed
  • Negative staff attitudes
  • “We’ve always done it this way” mentality
  • Staff resistant to change
  • Inability to measure your business

Rachel Zerull is the Founder and Managing Consultant of Doxentrics, a business consultancy focused on bringing HOA Management companies into the roaring 2020s thru business transformation using software solutions and business process improvement.