AvidXchange

  • Managing Supplier Payments In-House vs. Using Payment Automation: Which is Right for Community Association Managers?
    by AvidXchange
    When you think about paying suppliers, it’s more than just cutting a check. Suppliers are the ones maintaining your properties, responding to issues, and showing up month after month to keep your communities running. Paying them accurately and on time keeps those relationships strong, and that leads to happy residents and board members.  But as portfolios grow, managing payments in-house becomes […]
  • Payment Fraud Is Escalating: Is Your Credit Union Ready?
    by AvidXchange
    As your credit union expands, the risk of fraud also rises; there are more transactions, a wider variety of payment methods, and greater regulatory oversight. Yet in many large credit unions, fraud prevention still relies heavily on manual review processes—those designed for a different era of scale.  Manual fraud reviews may feel thorough. They may even feel safer because […]
  • From Cost Pressure to Action: How to Approach Trade Show Season with a Modernization Plan
    by AvidXchange
    Summary: Trade show season is one of the few opportunities each year to compare payment automation providers side by side.  The most productive conversations start before the event—when you identify the manual processes creating the most operational cost.  Strong providers demonstrate familiarity with community association management workflows, multi-community portfolios, and board approval requirements.  Asking the right questions about check reduction, supplier […]
  • What 2026 Policy and Funding Shifts Mean for Affordable Housing Operations
    by AvidXchange
    Federal and state housing programs continue to evolve, and for affordable housing owners, operators, and finance leaders, those shifts are not theoretical policy debates. They directly affect day-to-day operations, from budgeting and cash flow to documentation, approvals, and audit readiness.  As funding structures grow more layered and accountability expectations rise, housing organizations entering 2026 face a difficult […]
  • More Control, Less Paper: Why Hotel Finance Teams Are Automating AP
    by AvidXchange
    If you’re still managing hotel finances with paper-based processes, it might be because it helps you feel more in control.  You want a paper trail. You want to personally sign off on every check because it gives you peace of mind that everything’s been handled correctly. You’ve been burned by automation and new technology in […]

OSG

  • Take Control of Member Engagement to Deliver a Seamless Experience
    by Scott G. Koepka
    Member expectations have evolved – and they continue to rise. Today’s credit union members expect interactions that are accurate, timely, and easy to understand, while also feeling personal and relevant across every channel. At the same time, credit unions are navigating leaner teams, heightened regulatory scrutiny, and an increasingly complex mix of digital and print […]
  • Improving the Mortgage Borrower Experience – From Transactional Notices to a Trusted Borrower Relationship
    by Joe Tetstone
    In mortgage servicing, borrower communications have traditionally been viewed as a cost of doing business. Statements, escrow notices, and regulatory disclosures are required, so they are produced, delivered, and quickly forgotten. But in a market where products are increasingly commoditized, and servicing portfolios are under pressure, borrower communications represent one of the clearest opportunities for […]
  • Future-Fit Communications: Preparing for the Customer of 2026
    by Gary Gregg
    If there’s one thing I love talking about, it’s the future of customer communications and 2026 is shaping up to be a big year. Not because of a shiny new channel or another technology buzzword, but because companies are finally aligning all the pieces needed to deliver genuinely connected, engaging, and relevant touchpoints. The post […]
  • OSG Announces Appointment of Doug O’Reilly as Chief Information Officer and Mark Marin as Chief Revenue Officer
    by Christopher Gomez
    Carol Stream, IL – February 5, 2025 – OSG, a global provider of leading Customer Communications Management (CCM) solutions, is pleased to welcome Bill Cullen to the team as Senior Vice President, Enterprise Sales. With over 30 years of experience in sales and sales leadership, Bill brings deep expertise in Customer Communications Management, particularly within […]
  • Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences
    by Dean Cherry
    Across financial services, utilities, healthcare, government, and insurance, one reality is consistent. Most customer and member communications are not optional. They are statements, notices, disclosures, and reminders required to operate in a regulated environment. The post Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences appeared first on OSG.

Sperlonga Data

  • Why Waiting Until Collections Is Too Late: A Smarter Approach to Rent Recovery
    For many property managers, the collections process has long been the default response to delinquent accounts. When a resident falls behind, the typical path is to wait, send reminders, and eventually hand the account over to a collections agency. The problem is that by the time an account reaches collections, the opportunity for effective recovery […]
  • Rent Reporting vs Evictions: A Cost Comparison Every Property Manager Should Know
    Delinquency is one of the most persistent challenges in property management. While it is often unavoidable, the way it is handled can significantly impact your bottom line. For years, eviction has been the default response to nonpayment. However, rising costs, extended timelines, and uncertain outcomes have forced many property managers to rethink this approach. Today, […]
  • The Hidden Revenue in Post-Move-Out Accounts: Unlocking Value with Rent Reporting
    For many property managers, post move out accounts represent a frustrating reality. A resident leaves with an unpaid balance, communication stops, and the account is eventually written off or sent to collections. Over time, these balances are often viewed as lost revenue. However, what if those accounts are not losses at all, but untapped opportunities? […]
  • What 90 Days of Rent Reporting Reveals About Your Portfolio
    Most property performance issues do not appear overnight. They build quietly through small inconsistencies in payment behavior, aging receivables, and overlooked risk patterns. By the time delinquency becomes highly visible, the financial impact is already underway. The first ninety days of rent reporting offer something many portfolios lack. Clear, measurable insight. When rent reporting to […]
  • The Hidden Revenue in Post Move Out Accounts
    When residents move out with an outstanding balance, many property managers assume that revenue is lost. Security deposits may offset a portion of the debt, but unpaid rent, damages, and fees often remain. In many portfolios, these balances are written off quickly so staff can focus on current residents and operational priorities. However, post move […]

PagePerPage

  • Special Announcement: Advanced Partnership With FRONTSTEPS Caliber
    by Phil Hoffman
    Dear Valued Client, We’re excited to inform you about our advanced partnership with our esteemed partner, FRONTSTEPS Caliber. FRONTSTEPS Caliber is a leading provider of community management solutions, and their commitment to excellence seamlessly aligns with our own core values. It was without any hesitation to partner with them in the joint effort to enhance […]
  • From plumbing to printing, choosing the right service providers comes down to 5 simple criteria.
    by Phil Hoffman
    I had some plumbing work done at my house today.  The issues weren’t an emergency, but they were important. And, given that my plumbing skills are about as good as my software coding, doing it myself was not an option.   As I was doing my research to find the plumber who would best serve my needs, […]
  • Lessons Learned from Failure
    by Phil Hoffman
    Phil Hoffman, CEO of Page Per Page, humbly reflects back on his (numbered) days writing code, and the lifelong career lessons that resulted from them. After graduating college in 1978, my first job was as a computer programmer. My employer was United Airlines (UAL), the largest and safest airline on the planet at the time.  […]
  • Does Page Per Page offer discounts?
    by The PPP Team
    Our Answer: While we are confident that our pricing is competitive, we still believe in providing clients with volume-based pricing discounts. However, a pricing discount evaluation can only occur once a six month partnership has been established and numbers can be verified. There is no contract required. Page Per Page will also try to meet […]
  • Can Page Per Page print supplies (i.e. custom envelopes) and then hold them as inventory?
    by The PPP Team
    Our Answer: Unfortunately, no — due to storage space and availability, we are unable to house any client inventory. However, we can always print supply orders and ship them directly to you. A friendly reminder that outsourcing your mailings to Page Per Page, greatly reduces or eliminates your need for for in-house supplies. Contact us […]

ClickPay

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CIT Bank

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Nabr

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Pilera

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Converged Services

  • EV Charging for Multifamily Homes: Advancing Green Living and Convenience.
    As the world rapidly moves towards sustainable living and environmental consciousness, the adoption of electric vehicles (EVs) is playing a pivotal role in reducing carbon emissions and creating a cleaner future. With an increasing number of people choosing electric cars, the need for accessible and convenient EV charging solutions has become paramount, especially for those […]
  • Harnessing Technology for Successful Build-to-Rent Developments.
    In recent years, the build-to-rent sector has gained significant traction in the real estate market. With the growing demand for rental properties, developers are exploring innovative ways to streamline operations, enhance tenant experiences, and maximize profitability. Technology plays a pivotal role in achieving these goals. In this blog post, we will delve into the essential […]
  • Webinar Recap: Leverage Your Fair Share of Federal Funding For Energy & Water Solutions.
    The recent passage of the Inflation Reduction Act has paved the way for the federal government to invest millions of dollars into energy and water efficiency retrofits and climate resilience solutions at HUD-assisted multifamily properties. This is great news for property owners and managers who are looking to reduce their carbon footprint and build climate-resilient […]
  • Florida Community Association Journal’s Readers’ Choice Awards.
      With the recent announcement of the 10th annual Florida Community Association Journal's Readers' Choice Award winners, we are once again honored to have won the Diamond Award, the top level of recognition.
  • Multifamily Technology Trends for 2023.
    When we consider trends for the multifamily market in 2023, the term "Home of Things (HoT)" comes to mind. Home of Things refers to physical devices within the unit and throughout the community that use sensors, software, processing capabilities, and additional technologies that are interconnected over the Internet and/or other communication networks.

TownSq

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