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OSG

  • Improving the Mortgage Borrower Experience – From Transactional Notices to a Trusted Borrower Relationship
    by Joe Tetstone
    In mortgage servicing, borrower communications have traditionally been viewed as a cost of doing business. Statements, escrow notices, and regulatory disclosures are required, so they are produced, delivered, and quickly forgotten. But in a market where products are increasingly commoditized, and servicing portfolios are under pressure, borrower communications represent one of the clearest opportunities for […]
  • Future-Fit Communications: Preparing for the Customer of 2026
    by Gary Gregg
    If there’s one thing I love talking about, it’s the future of customer communications and 2026 is shaping up to be a big year. Not because of a shiny new channel or another technology buzzword, but because companies are finally aligning all the pieces needed to deliver genuinely connected, engaging, and relevant touchpoints. The post […]
  • OSG Announces Appointment of Doug O’Reilly as Chief Information Officer and Mark Marin as Chief Revenue Officer
    by Christopher Gomez
    Carol Stream, IL – February 5, 2025 – OSG, a global provider of leading Customer Communications Management (CCM) solutions, is pleased to welcome Bill Cullen to the team as Senior Vice President, Enterprise Sales. With over 30 years of experience in sales and sales leadership, Bill brings deep expertise in Customer Communications Management, particularly within […]
  • Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences
    by Dean Cherry
    Across financial services, utilities, healthcare, government, and insurance, one reality is consistent. Most customer and member communications are not optional. They are statements, notices, disclosures, and reminders required to operate in a regulated environment. The post Looking Ahead to 2026: Turning Required Communications into Remarkable Experiences appeared first on OSG.
  • 2025 Blog Round-Up: A Year of Smarter Journeys and Better Connections
    by Gary Gregg
    If I had to sum up 2025 in one sentence, it would be this: companies came to realize that customer communications must move from individual messages, to connected, intelligent, measurable journeys. The post 2025 Blog Round-Up: A Year of Smarter Journeys and Better Connections appeared first on OSG.

Sperlonga Data

  • Why “Good Residents” Actually Want Rent Reporting
    There is a common misconception in the rental housing industry that residents are hesitant about rent reporting. Many property managers assume that connecting rent payments to credit bureaus will create resistance. In reality, the opposite is often true. Responsible residents actively want their rent reported. In an era where credit scores influence everything from mortgage […]
  • Rent Reporting vs Confrontation: A Better Way to Enforce Payments
    Collecting rent should not feel like a monthly battle. Yet for many property managers and landlords, enforcing payments often turns into repeated reminders, uncomfortable conversations, and escalating tension. Over time, this confrontational approach drains staff resources and strains landlord tenant relationships. There is a better way. Modern property managers are shifting from confrontation to accountability […]
  • How Accountability Reduces Evictions Without Raising Rent
    Evictions are expensive, time consuming, and disruptive for everyone involved. For property owners, they create legal costs, lost rent, vacancy periods, and operational strain. For residents, they create long term financial hardship and housing instability. In today’s rental environment, many assume that raising rent is the only way to offset delinquency risk and protect revenue. […]
  • Why Residents Pay Faster When Credit Is on the Line
    Late rent payments are one of the most persistent challenges facing property managers today. Even with reminders, late fees, and follow up notices, rent often falls behind other financial obligations. The reason is simple. Many residents do not view rent as something that directly affects their financial future in the same way as a car […]
  • Negative Rent Reporting: The Powerful Tool You’re Underutilizing
    Most property owners and managers understand the importance of rewarding tenants for on-time rent payments. Positive rent reporting helps build goodwill and improves credit scores for responsible tenants. However, few realize that the real untapped potential lies in negative rent reporting — the ability to report late or missed payments to the credit bureaus. When […]

PagePerPage

  • Special Announcement: Advanced Partnership With FRONTSTEPS Caliber
    by Phil Hoffman
    Dear Valued Client, We’re excited to inform you about our advanced partnership with our esteemed partner, FRONTSTEPS Caliber. FRONTSTEPS Caliber is a leading provider of community management solutions, and their commitment to excellence seamlessly aligns with our own core values. It was without any hesitation to partner with them in the joint effort to enhance […]
  • From plumbing to printing, choosing the right service providers comes down to 5 simple criteria.
    by Phil Hoffman
    I had some plumbing work done at my house today.  The issues weren’t an emergency, but they were important. And, given that my plumbing skills are about as good as my software coding, doing it myself was not an option.   As I was doing my research to find the plumber who would best serve my needs, […]
  • Lessons Learned from Failure
    by Phil Hoffman
    Phil Hoffman, CEO of Page Per Page, humbly reflects back on his (numbered) days writing code, and the lifelong career lessons that resulted from them. After graduating college in 1978, my first job was as a computer programmer. My employer was United Airlines (UAL), the largest and safest airline on the planet at the time.  […]
  • Does Page Per Page offer discounts?
    by The PPP Team
    Our Answer: While we are confident that our pricing is competitive, we still believe in providing clients with volume-based pricing discounts. However, a pricing discount evaluation can only occur once a six month partnership has been established and numbers can be verified. There is no contract required. Page Per Page will also try to meet […]
  • Can Page Per Page print supplies (i.e. custom envelopes) and then hold them as inventory?
    by The PPP Team
    Our Answer: Unfortunately, no — due to storage space and availability, we are unable to house any client inventory. However, we can always print supply orders and ship them directly to you. A friendly reminder that outsourcing your mailings to Page Per Page, greatly reduces or eliminates your need for for in-house supplies. Contact us […]

ClickPay

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CIT Bank

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Nabr

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Pilera

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Converged Services

  • EV Charging for Multifamily Homes: Advancing Green Living and Convenience.
    As the world rapidly moves towards sustainable living and environmental consciousness, the adoption of electric vehicles (EVs) is playing a pivotal role in reducing carbon emissions and creating a cleaner future. With an increasing number of people choosing electric cars, the need for accessible and convenient EV charging solutions has become paramount, especially for those […]
  • Harnessing Technology for Successful Build-to-Rent Developments.
    In recent years, the build-to-rent sector has gained significant traction in the real estate market. With the growing demand for rental properties, developers are exploring innovative ways to streamline operations, enhance tenant experiences, and maximize profitability. Technology plays a pivotal role in achieving these goals. In this blog post, we will delve into the essential […]
  • Webinar Recap: Leverage Your Fair Share of Federal Funding For Energy & Water Solutions.
    The recent passage of the Inflation Reduction Act has paved the way for the federal government to invest millions of dollars into energy and water efficiency retrofits and climate resilience solutions at HUD-assisted multifamily properties. This is great news for property owners and managers who are looking to reduce their carbon footprint and build climate-resilient […]
  • Florida Community Association Journal’s Readers’ Choice Awards.
      With the recent announcement of the 10th annual Florida Community Association Journal's Readers' Choice Award winners, we are once again honored to have won the Diamond Award, the top level of recognition.
  • Multifamily Technology Trends for 2023.
    When we consider trends for the multifamily market in 2023, the term "Home of Things (HoT)" comes to mind. Home of Things refers to physical devices within the unit and throughout the community that use sensors, software, processing capabilities, and additional technologies that are interconnected over the Internet and/or other communication networks.

TownSq

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