Problem:
- New team members and seasoned team members were not getting along.
- Generational and personality differences were impeding teamwork.
- Toxic negative communication methods used in a joking manner.
- The whole company noticed the conflict, but no one felt comfortable addressing it.
Solution:
- Hired Doxentrics to collaborate with the team as a neutral third party.
- Doxentrics facilitated workshops to help the team uncover and overcome their differences.
- Determined the key issues were Human Resources related, so Doxentrics recommended implementing an Employee Handbook with standard HR policies and procedures.
- As a united team, we wrote and implemented a comprehensive custom Employee Handbook that resolved all identified issues.
| Metrics | Data |
| # Staff involved in the conflict | Eight full-time team members |
| Roles of staff | Admin, reception, customer service |
| # workshops needed | 3 |
| Employee Handbook length | Ten pages |
| Methods used: | Sticky note brainstorming of issues, anonymous sharing of issues, individual discussions to dig deeper, practiced giving/receiving feedback respectfully, watching helpful videos, other custom activities |
To chat about using these procedures at your company, schedule a complimentary 30 min discovery session at this link: calendly.com/doxentrics/30minconsult